What a Strengths Guide is and How to Become One

What a Strengths Guide is and How to Become One

At Trybal, we believe being a leader means more than having a title and people reporting to you. In fact, we often encourage people without either of those things to show up as leaders in their own way, every day. Why? Because that’s how the real magic happens! By building on and sophisticating what you’re truly great at, you’ll be able to guide others to do the same. So, perhaps, what we’re really challenging people to show up as a guide, is someone who: Advises or shows others the way Helps someone find the answer inside themselves so they can form an opinion or make a decision What does a guide look like? Guides show the way for someone that allows for them to uncover and create their own unique experience. In relationship to Strengths (using the StrengthsFinder tool), you have the privilege of guiding a person or group through the discovery of themselves in relationship to the language and concepts the tool provides. Here are some key things to consider when embarking on the joyful journey for your own unfolding or that of others: Get Inspired One of the most common experiences one has when they are beginning their own Strengths Journey is one of inspiration. This unique possibility filled lens awakens the sleeping giant deep within. Many, once inspired, want to shout it from the roof top, share, empower and, in our case, guide others through their own amazing Strengths journey.  Know Thyself As in all things, some level of mastery is helpful before having others seek your counsel or support. The journey to dig deep into your Strengths is priority...
How Customer Service Suffers When The System Doesn’t Serve

How Customer Service Suffers When The System Doesn’t Serve

Is bad customer service always the representative’s fault? We’ve all had bad customer service experiences. In the moment, it’s easy to blame the representative we’re dealing with. Certainly, in some cases, they are the reason the experience didn’t meet expectations. However, if we sit back and evaluate some of our most frustrating service experiences, we might find it wasn’t the representatives fault at all. In fact, we might remember them saying something like: “That’s the best I can do.” “I’m not authorized to do that.” “My manager said that’s all we can offer you.” “I’m the manager, and that’s just our policy. Sorry.” What’s lurking underneath these oh-so-common responses we hear in one form or another? After an experience I had with a car dealership, the answer became apparent: it was the system’s fault. The system was set up in a way that did not empower its employees to take action or creatively solve problems. Let’s take a look at my example of the system not serving, then see what I learned as a result. The issue. The frustration set in as I was sitting in my new 2016 Ram 2500, and it would not start.  After trying to start it several times, I called the local dealer where I purchased the truck a few months prior, certain they would be of service. They referred me to the 800 roadside assistance number for a tow. The tow truck driver informs me the battery connections are not installed correctly and are vibrating loose. He recommends I get to the dealer to have them installed correctly or replaced. Easy enough. When I called back...
How to Talk About It: Strengths-Based Communication for Real-Life

How to Talk About It: Strengths-Based Communication for Real-Life

We all know the way we communicate can build bridges or start wars, and we at Trybal take that very seriously. We take great pride in “walking our talk” and enjoy when others ask what is so different about our Tryb. It has been a week since the rules as we knew them changed in our country - we have been up to something over the past 7 months, almost in preparation for this moment in time. As I look back, a smile crosses my face as I begin to realize we are in the perfect positon to help all of us have better conversations in new ways.  Be the solution you wish to see in the world. We recently created a communication experience for teams that starts with knowing who you are as you enter a conversation and the impact (both glorious and not so glorious) that you have on any communication model. So often, we spend time learning a model that makes all the sense in the world in a class room setting, then we go back to our lives and can’t seem to find a way to practice what we learned in a “real life” way.  At Trybal we have solved that sticky little issue. The first tool in our Conversation Mechanics Tool Box is simply How to Talk About It: Strengths-Based Communication. We start with an assessment to give you access to a common language. Then, we bring you through some real world best practices and situations via a hands-on learning experience. You get to add some of your own real-world challenges to work through...
How Leaders Can Encourage Accountability With Clear Communication

How Leaders Can Encourage Accountability With Clear Communication

As orginally posted on HCI.org It is not that I’m so smart. But I stay with the questions much longer. -Albert Einstein Revisiting unfortunate truth of leadership.  In part one and two of our Lead to Win series, we discussed how leaders often unknowingly make the shift from playing to win, to playing not to lose. Typically, four important aspects of successful leadership are impacted: Innovation, Change, Communication, Sustainability Last time we discussed how a scarcity mentality stunts authentic innovation and change, essentially crippling an organization over time. Today, we will focus on how playing not to lose affects communication. We’ll wrap up with sustainability in part four. Understanding your mental models. Your experiences and your interpretation of those experiences slowly and subtly lead to beliefs and assumptions, or mental models, that then drive your behavior.  Those mental models may be driving you to play not to lose instead of playing to win.  We will present some “playing not to lose” mental models, as well as their antithesis “playing to win”, mental models for your reflection in each of the four areas mentioned above. An example of playing not to lose. A key leader of an award winning healthcare company was struggling with what seemed a dip in accountability within his leadership team. Scores and measures that were usually reached were experiencing large dips. There had been several large initiatives that could help explain a dip, however, not for this long. When he asked his leaders what was happening, they repeatedly offered logical reasons for the dip. They continued to share they knew what was wrong and they “had it”. The leader...
How to Hire the Right Fit for Your Team

How to Hire the Right Fit for Your Team

Hiring a new team member can be a tricky business. Obviously, you want to hire someone who can do the job at hand. More importantly, and perhaps more overlooked, you also want to hire someone who adds value to the team dynamic and the organization’s mission. That’s one daunting task! And it’s one that many people don’t understand the true impact of. Trybal Performance was built with the intention to thrive, so it goes without saying that we take great pride in finding and attracting unique and dynamic members. Each member of our small but mighty Tryb has an energy all their own and a fulfilling passion they bring to the table. It ensures we have a continuous stream of creativity that comes through in what we do.   Given our Strengths-based approach to team building, people often ask us how to build their own tribe. We recently had the pleasure of adding a new member to ours, so we thought now would be a great time to answer that question. His name is Matt Swenson, and he can tell you, we didn’t make it easy on him!  There was one critical piece of the puzzle we had to get right: cultural fit. Our core Trybal values had to be front and center when considering his position, because how he executes is only half of the equation. The other half has to come from his strongly-aligned and inherent values. That’s right; his actual skill–set played second fiddle to cultural fit.   Based on our values, we had to ask Matt and ourselves:  Was his mindset founded in abundance and...