Listen Up Leaders: How much are your requests costing your team?

Listen Up Leaders: How much are your requests costing your team?

I’m the Boss, Get it Done How many of us have worked for a boss that didn’t seem to care how much was already on your plate? Rather, maybe they just didn’t think to ask. Now that you’re in their position, the “I’m the boss, get it done” mentality certainly isn’t how you operate. At least it’s not your intention. Though, and think hard about this, when was the last time you made a request and asked “What’s the cost?” Been a while, or maybe never? Tsk, tsk! More likely than not, you have people on your team that will try to make it all happen, when the reality is, they can’t. Asking what the cost is should be a best practice for you as a manager. The Cost of New Requests Often times, when we make a request of our team, we don’t have a full inventory of what’s already going on. We are concerned with our individual timelines, and forget that for every person on our team, there’s a litany of items that are in the process of being completed. Because of that, it only makes sense that you, as a manager, need to understand the true cost of any new request you make. SLOW DOWN TO ASK “WHAT’S THE COST?” AND ADJUST ACCORDINGLY! If you’re relatively organized or aware of your team, you may have some sense of who has what project and the time you think it will/should take. That’s great, and all managers should have some sense of that, but it’s not enough. To truly take inventory or your team’s resources and availability, you should probably...
How to Build a Coaching Culture in Your Organization – Building Block One

How to Build a Coaching Culture in Your Organization – Building Block One

As originally posted on HCI.org. Written by Alexsys Thompson and Dr. Christina Barrs. Conduct an assessment to better understand how coaching may help your organization meet strategic goals. In our first post of this series, we started the conversation on developing a coaching culture in your organization. Today, we will explore building block one of three so we are able to forge a path toward this new reality. If you’ve gotten your leadership’s buy-in for the long haul, resources have been identified to help with administration, and you are excited to move into creating a coaching culture, the next step is to run an assessment to create clarity around the specific strategic goals you can impact and how. Let’s explore who to assess and how to assess the potential impact of a coaching model that supports the business. The ‘who’ of it all We already spoke to the importance of long-term leadership buy-in; they have nodded and given you the thumbs up. Now, which ones do you need to go to for help in assessing champions, stakeholders, and end users of a coaching approach? Champion/Sponsor: This is a leader that influences key areas where you’ll remove barriers or require the enlistment of others in the process. Stakeholders: This group of leaders will be the direct and indirect beneficiaries of the coaching work.  They will help with influencing within their reach, helping to enlist others and setting the appropriate metrics coaching will be aimed at. End Users: This group of people may include some stakeholders; however, few if it does. These are the people that will be learning and leveraging the coaching model. This...
What a Strengths Guide is and How to Become One

What a Strengths Guide is and How to Become One

At Trybal, we believe being a leader means more than having a title and people reporting to you. In fact, we often encourage people without either of those things to show up as leaders in their own way, every day. Why? Because that’s how the real magic happens! By building on and sophisticating what you’re truly great at, you’ll be able to guide others to do the same. So, perhaps, what we’re really challenging people to show up as a guide, is someone who: Advises or shows others the way Helps someone find the answer inside themselves so they can form an opinion or make a decision What does a guide look like? Guides show the way for someone that allows for them to uncover and create their own unique experience. In relationship to Strengths (using the StrengthsFinder tool), you have the privilege of guiding a person or group through the discovery of themselves in relationship to the language and concepts the tool provides. Here are some key things to consider when embarking on the joyful journey for your own unfolding or that of others: Get Inspired One of the most common experiences one has when they are beginning their own Strengths Journey is one of inspiration. This unique possibility filled lens awakens the sleeping giant deep within. Many, once inspired, want to shout it from the roof top, share, empower and, in our case, guide others through their own amazing Strengths journey.  Know Thyself As in all things, some level of mastery is helpful before having others seek your counsel or support. The journey to dig deep into your Strengths is priority...
How Customer Service Suffers When The System Doesn’t Serve

How Customer Service Suffers When The System Doesn’t Serve

Is bad customer service always the representative’s fault? We’ve all had bad customer service experiences. In the moment, it’s easy to blame the representative we’re dealing with. Certainly, in some cases, they are the reason the experience didn’t meet expectations. However, if we sit back and evaluate some of our most frustrating service experiences, we might find it wasn’t the representatives fault at all. In fact, we might remember them saying something like: “That’s the best I can do.” “I’m not authorized to do that.” “My manager said that’s all we can offer you.” “I’m the manager, and that’s just our policy. Sorry.” What’s lurking underneath these oh-so-common responses we hear in one form or another? After an experience I had with a car dealership, the answer became apparent: it was the system’s fault. The system was set up in a way that did not empower its employees to take action or creatively solve problems. Let’s take a look at my example of the system not serving, then see what I learned as a result. The issue. The frustration set in as I was sitting in my new 2016 Ram 2500, and it would not start.  After trying to start it several times, I called the local dealer where I purchased the truck a few months prior, certain they would be of service. They referred me to the 800 roadside assistance number for a tow. The tow truck driver informs me the battery connections are not installed correctly and are vibrating loose. He recommends I get to the dealer to have them installed correctly or replaced. Easy enough. When I called back...
How to Talk About It: Strengths-Based Communication for Real-Life

How to Talk About It: Strengths-Based Communication for Real-Life

We all know the way we communicate can build bridges or start wars, and we at Trybal take that very seriously. We take great pride in “walking our talk” and enjoy when others ask what is so different about our Tryb. It has been a week since the rules as we knew them changed in our country - we have been up to something over the past 7 months, almost in preparation for this moment in time. As I look back, a smile crosses my face as I begin to realize we are in the perfect positon to help all of us have better conversations in new ways.  Be the solution you wish to see in the world. We recently created a communication experience for teams that starts with knowing who you are as you enter a conversation and the impact (both glorious and not so glorious) that you have on any communication model. So often, we spend time learning a model that makes all the sense in the world in a class room setting, then we go back to our lives and can’t seem to find a way to practice what we learned in a “real life” way.  At Trybal we have solved that sticky little issue. The first tool in our Conversation Mechanics Tool Box is simply How to Talk About It: Strengths-Based Communication. We start with an assessment to give you access to a common language. Then, we bring you through some real world best practices and situations via a hands-on learning experience. You get to add some of your own real-world challenges to work through...